Privacy Policy
Last updated: July 26, 2025
At kUrated Health, based in Richmond, Virginia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
We understand that your health information is highly sensitive and personal. As a healthcare provider serving Virginia post-acute care facilities, we are bound by HIPAA (Health Insurance Portability and Accountability Act) regulations and maintain the highest standards of confidentiality and security in handling your protected health information (PHI).
Information We Collect
We collect information that you provide directly to us, such as when you create an account, schedule an appointment, fill out forms, or communicate with us. This may include your name, contact information, medical history, insurance information, and other health-related data necessary for providing quality healthcare services to Central Virginia facilities.
"Your trust is paramount to us. We are committed to maintaining the confidentiality and security of your personal and health information in accordance with all applicable laws and regulations."
We may also collect information automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, and information about your usage of our website. This helps us improve our services and provide a better user experience.
How We Use Your Information
We use your information to provide, maintain, and improve our healthcare services, including scheduling appointments, maintaining medical records, processing payments, and communicating with you about your care. We may also use your information for quality assurance, research purposes (with proper de-identification), and to comply with legal and regulatory requirements.
Your health information will only be shared with authorized healthcare providers involved in your care, and with your explicit consent for any other purposes. We maintain strict access controls and audit trails to ensure the security and privacy of your information at all times.
HIPAA Compliance & Data Security
As a healthcare provider, we comply with all HIPAA regulations regarding the protection of your Protected Health Information (PHI). We maintain comprehensive safeguards including administrative, physical, and technical measures to protect your health information from unauthorized access, use, or disclosure.
Our Richmond-based team undergoes regular training on privacy practices and data security protocols. We conduct regular risk assessments and maintain detailed audit logs of all access to your health information to ensure maximum protection.
Your Rights Regarding Your Information
Under HIPAA and Virginia state law, you have certain rights regarding your health information, including the right to access, amend, and request restrictions on the use or disclosure of your PHI. You may also request an accounting of disclosures and file complaints about our privacy practices.
To exercise any of these rights or to obtain a copy of our Notice of Privacy Practices, please contact our Privacy Officer using the information provided below.
Contact Our Privacy Officer
If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your rights regarding your health information, please fill out our contact form and we'll connect you with our Privacy Officer.
We are committed to addressing any concerns you may have about the privacy and security of your information and will respond to your inquiries within the timeframes required by applicable law.